Shopsphere Return Policy

At Shopsphere, we strive to ensure that every purchase is a satisfying experience for our customers. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return process. Below is our comprehensive return policy designed to guide you through the process.

1. Eligible Items for Return

Most items purchased from Shopsphere can be returned, provided they meet the conditions outlined below.

• Returnable Items: Most items purchased from Shopsphere.
• Non-Returnable Items: Discounted items, custom-made or personalized products, and perishable goods.

2. Return Window

You have 30 days from the delivery date to initiate a return.

To start the return process, please contact our customer service via email at support@shopsphere.com within the specified timeframe.

3. Condition of Returned Items

Items must be returned in their original packaging with all tags still attached and in their original condition with no visible signs of wear or use.

4. Return Shipping Costs

Shopsphere offers free return shipping for all eligible items. You will receive a prepaid return shipping label via email once your return request is approved.

5. Refund Methods

You can choose from the following refund options:

• Refund to Original Payment Method
• Store Credit
• Exchange for a Different Product (of equal value)

6. Initiating a Return

1. Contact us via email to request a return.
2. You will receive a prepaid return shipping label via email.
3. Ensure items are packed securely in their original packaging.
4. Use the provided label to send the items back to us.

7. Refund Processing Time

Refunds will be processed within 5-7 business days after we receive your returned items.

8. Lost or Damaged Returns

Shopsphere is not responsible for items lost or damaged during return shipping. It is recommended that you use a trackable shipping method.

9. Contact Information

For any questions or concerns about our return policy, please feel free to contact us at:

• Email: support@shopsphere.com
• Phone: 1-800-SHOPSPHERE
• Address: Shopsphere Customer Service, Rwanda, Kigali KK201

10. Changes to This Policy

We reserve the right to modify this return policy at any time. Changes will be posted on this page, and it is your responsibility to check for updates.